TERMS OF SERVICE

1. INTRODUCTORY PROVISIONS

1.1. These provisions establish the procedure for using the website https://allwin.ck.ua/ and define the relationship between the administration and users regarding access to gaming services and functionality.

1.2. Registration on the platform and its subsequent use automatically means the user's unconditional acceptance of all terms set out in this document.

1.3. The management of the resource reserves the exclusive right to modify, supplement or revise these terms at any time at its own discretion. Updates take effect from the moment they are published on the site. Continued use of the platform after changes have been made indicates the user's agreement with the new terms.

1.4. Access to the service is granted exclusively to adults who have reached the age established by the applicable law of their country of residence for lawful participation in gambling. The user warrants that they meet these requirements.

1.5. Responsibility for protecting account credentials and for controlling all actions performed through the personal account rests entirely with the user. If unauthorised access to the system is suspected, the administration must be informed immediately.

1.6. To ensure a high level of security and prevent unlawful actions, the management of the platform may carry out user identification procedures by requesting official documents. The user agrees to provide all necessary documentation at the registration stage or upon first request.

1.7. The management has the authority to reject a registration application, temporarily block or permanently terminate access to a personal account in cases of non-compliance with the established rules, legal requirements, or where suspicious transactions are recorded. Access may be restricted for citizens and residents of states that do not comply with generally recognised international standards for combating financial crime and terrorism (FATF), in particular for residents of the following countries: Afghanistan, the Islamic Republic of Iran, the Democratic People's Republic of Korea, the Russian Federation, the Republic of Belarus, the Syrian Arab Republic, the United States of America, the United Arab Emirates. The management reserves the right to refuse clients from any other jurisdictions at its own discretion.

1.8. The user acknowledges the possibility of temporary interruptions in the operation of the platform caused by maintenance, software upgrades or force majeure circumstances. The management is released from liability for any losses associated with such interruptions in service.

1.9. All components of the website, including graphic design, logos, program code, text materials, images and other elements, are the exclusive property of the management or its partners and are protected by the relevant intellectual property legislation. Any reproduction, copying or use of platform elements without official written permission is strictly prohibited.

2. REGISTRATION PROCEDURE AND USE OF FUNCTIONALITY

2.1. To obtain full access to the platform's features, a person must complete the registration procedure and activate a personal account by filling in a dedicated electronic form.

2.2. At the registration stage the user creates a unique login and password, which will be used for identification when signing in. The user assumes full responsibility for keeping their access credentials confidential and for all transactions carried out on their behalf. Any actions performed after successful authorisation using correct credentials are deemed lawful and legally binding. The management is not liable for negative consequences arising from the user's careless storage of credentials, including their disclosure to third parties. If credentials are suspected to be compromised, the user must immediately notify the management and change their password.

2.3. If false information is detected, duplicate accounts are created, or signs of fraudulent manipulation are present, the management has the right to refuse registration, temporarily suspend or permanently close the account without prior notice.

2.4. For the purpose of identity verification and prevention of financial fraud, the management may require users to provide official identity documents, and the user undertakes to supply all necessary documentation upon first request. Failure to provide documents may serve as grounds for restricting the account's functionality.

2.5. The management holds the unrestricted right to reject a registration application or terminate the operation of an account if such registration contradicts the established terms, the requirements of applicable law, or the internal security policies of the website.

2.6. To actively use the gaming functionality and place bets, the user must fund their account by depositing money using one of the payment methods offered on the platform.

2.7. The management independently determines the minimum and maximum deposit amounts and has the right to change these parameters without mandatory prior notice to users.

2.8. All financial transactions for funding the account must be carried out exclusively from payment instruments belonging directly to the user. The use of bank cards, accounts or e-wallets belonging to third parties is strictly prohibited.

2.9. The management is not liable for any delays or technical failures occurring during payment processing by banking institutions, financial organisations or payment providers, nor for any additional fees and restrictions imposed by financial intermediaries. A deposit is credited to the user's balance after confirmation of the transaction is received from the relevant payment system. The crediting time depends on the chosen deposit method.

2.10. The user warrants the lawful origin, lawful ownership and lawful use of the funds deposited to their balance. If funds are suspected to be of illegal or fraudulent origin, the management has the right to temporarily restrict access to the account until an internal investigation is completed, and to request additional supporting documents.

2.11. The management is fully released from any liability for harm or losses that the user may associate with the use of the website or that may arise from its operation. This provision applies equally to cases of improper use of the platform's functionality, inability to access the website, delays in its operation or in the transmission of information, failures in communication channels, or any technical errors and malfunctions in the system.

3. CREDITING OF WINNINGS AND WITHDRAWAL PROCEDURE

3.1. The determination of gambling outcomes and the crediting of winnings are carried out in accordance with these terms and the specific rules of each individual game, which are displayed in the interface of the relevant gaming product. Winnings are automatically credited to the internal balance of the user's account.

3.2. In cases of technical faults, errors in the display of information or incorrect functioning of the software, the management has the authority to cancel or adjust the amount of winnings in line with the official data provided by the software supplier.

3.3. Winnings obtained while using bonus offers or promotional programmes may be credited subject to mandatory wagering conditions. Until those conditions are met, the amount of winnings may remain blocked for withdrawal.

3.4. The management reserves the right to initiate an additional review of winnings where abnormal gaming activity, suspicious strategies or possible technical manipulation by the user is detected.

3.5. The user may submit a withdrawal request within the available balance of their account at any convenient time, provided that these provisions are complied with and all verification procedures established by the management have been successfully completed.

3.6. Before the first payout is made, the user must place bets totalling at least 100% of the deposited amount.

3.7. The management has the right to independently determine the processing times for payout requests, which may vary depending on the user's jurisdiction and the payout method they have chosen.

3.8. Withdrawals are made exclusively to payment instruments that belong to the user and that were previously used by them to make deposits (except in cases provided for by regulatory requirements or payment system policies).

3.9. The management sets a minimum and maximum limit for a single withdrawal.

3.10. Before approving a payout request, the management may require enhanced verification of the user's identity, including provision of identification documents, confirmation of actual residential address, documents on the source of funds and similar.

3.11. Where violations of the established rules are detected, including the creation of duplicate accounts, abuse of bonus programmes or suspicion of fraudulent activity, the management has the right to suspend or reject a payout until an internal investigation is completed.

3.12. The management is not liable for payout delays arising from banking institutions, payment providers, e-wallet systems or regulatory authorities, nor for any additional fees on withdrawals and restrictions imposed by banking institutions, payment companies or financial intermediaries. All financial transactions may be subject to mandatory checks in accordance with legislation on countering the legalisation of criminally obtained income and the financing of terrorism.

3.13. A payout may be made in instalments if the amount requested by the user exceeds the established limits or if this is additionally governed by the management's internal security policy.

4. EXTENT OF LIABILITY. RESTRICTION OF ACCESS

4.1. The user bears full personal responsibility for the accuracy and truthfulness of all information they provide during registration, when carrying out financial transactions and in the course of using the website.

4.2. The management takes all possible measures to ensure the stable operation of the website and provides access to gaming products, services and informational materials in accordance with these terms and internal policies. At the same time, the management cannot guarantee absolutely uninterrupted operation of the website and is not liable for failures caused by technical errors, software updates, the actions of third parties or force majeure circumstances.

4.3. The management is not liable for the user's financial decisions, including the placement of bets, the size of deposits, participation in bonus offers and other activity that depends on the user's own will and risk.

4.4. All gaming products on the website operate on the basis of a random number generator (RNG). The management has no ability to influence game outcomes and is not liable for any losses incurred by the user.

4.5. The management reserves the right to claim compensation for losses caused by the user's actions that breach these terms, the rules of specific games or the requirements of applicable law.

4.6. The management has the authority to temporarily suspend or fully block a user's account in the following situations: the user is deemed undesirable; there are reasonable grounds to suspect fraudulent or other unlawful actions by the user (in particular, suspicion of funding an account using stolen payment cards); systematic reversal or cancellation of payments, including but not limited to issuing bank "refund" or "chargeback" methods; detection of account funding by third parties or situations where the payment instrument details do not match the account holder's details; use of third-party software or automated systems to place bets; creation of multiple accounts by a single user or provision of knowingly false personal data; breach of bonus programme terms; failure to meet age or jurisdictional requirements; breach of anti-money-laundering (AML) policy and know-your-customer (KYC) procedures, refusal to undergo verification and to provide the required documents.

4.7. In the event of temporary account blocking, the user may be asked to undergo repeat identity verification or to provide additional documentation. Based on the results of the review, the management has the right to: permanently close the account with no possibility of restoration; cancel winnings obtained as a result of rule violations; freeze the remaining funds until an internal investigation is completed in accordance with legal requirements and the management's rules.

4.8. The management has the authority, at its own discretion, to deem a user undesirable, in particular but not exclusively in the following cases: suspicion of fraudulent actions by the user, or detection of account funding by third parties, or of discrepancies between the payment instrument details and the account holder's details; the user carrying out any transactions (including during withdrawal) that do not comply with these terms, or purposeless deposit transactions followed by withdrawal without actual participation in games; the user's refusal to undergo verification, submission of other people's or forged documents (edited using various programs and graphic editors), failure to provide all required documents upon the management's request, or any other actions aimed at manipulating personal documents; breach of these terms, other policies of the management or of legal regulations; suspicion of fraud or multi-accounting (one user holding several accounts, or playing from different accounts but from the same or a related IP address), use of any software to automate betting; and in other cases at the management's discretion.

4.9. If a user is deemed undesirable, all winnings may be cancelled and payment of funds refused at the management's discretion.

5. INACTIVE ACCOUNTS

5.1. An account is considered inactive if, over the last twelve calendar months, no deposit has been made for the purpose of using the website's functionality (a successful deposit), no bet has been placed in gambling games, and no withdrawal transaction has been carried out.

5.2. The management continues to service the personal account for as long as the user actively uses the products and services on the website.

5.3. If an account acquires inactive status, the management has the right to charge a monthly administrative maintenance fee for the inactive account amounting to 5% of the remaining balance. If the balance of an inactive account is zero, no administrative maintenance fee applies, and the management has the right to close such an account entirely (ending its servicing and access to it).

5.4. Restoring access to an inactive or closed account may require the user to undergo identity verification, confirm the accuracy of contact details, or provide other documentation necessary to ensure security and identification of the user.

6. BONUS OFFERS AND REWARD PROGRAMMES

6.1. All registered users are able to take part in bonus programmes and loyalty programmes organised by the management.

6.2. The term "Bonus" covers various types of reward: welcome bonuses, deposit bonuses, free spins, bonus funds and other kinds of incentive. The type and size of a bonus may differ depending on the specific offer. The conditions and requirements applying to each bonus are published on the website and may be stated on the bonus description page or in a dedicated "Promotions" section.

6.3. By clicking "Activate", "Wager" or any button with a similar meaning in the "Bonuses" section of the personal account, the user confirms that they have read the wagering conditions and other rules stated in the details of the specific bonus offer.

6.4. Bonuses credited to an account must be wagered in accordance with the conditions stated in the details of the bonus offer. The list of games eligible for bonus wagering is published on the website in the relevant section.

6.5. If the user submits a withdrawal request, all active bonuses and the bonus funds associated with them are automatically cancelled, unless otherwise provided by the terms of the specific bonus offer.

6.6. The management reserves the right to refuse a bonus to any user without any obligation to explain the reason for that decision. Bonus programmes are available exclusively to users who have deposited real currency to their balance.

6.7. In the event of a technical failure, erroneous crediting or incorrect display of a bonus, the management reserves the right to cancel the bonus and any winnings associated with it.

6.8. In the event of a breach of any bonus programme conditions, the management has the right to cancel bonuses and declare the relevant bets void. To prevent fraud, the management may require the user to provide identity documents before a bonus is credited.

7. PRIVACY AND DATA PROTECTION POLICY

7.1. The management processes personal information provided by users through the website or otherwise, in the manner established by applicable law and these terms. By providing information to the management, the user confirms their consent to the use of their personal data.

7.2. Personal data is collected and stored by the management for the following purposes: providing services and user support through the customer service team; identity verification and securing users' personal accounts; processing bets as well as payment transactions from bank cards and online payment systems; configuring and effectively managing the user's account; providing users with up-to-date information about promotional offers, products and services of the management; carrying out analysis and monitoring of transactions to prevent fraudulent actions, unlawful betting and money laundering.

7.3. The user must provide the management with a correct and up-to-date email address and phone number, and promptly notify the management of any changes to them. The management is not liable for any loss or damage resulting from communication by email or telephone between the management and the user when using the registered email address or the stated phone number.

7.4. Information and data about users that the management may collect and use includes: information the user provides to the management when filling in forms on the website, or any other information the user provides to the management through the website or via communication channels, including the user's personal data; correspondence through the website, email, telephone or other means of communication; details of payment transactions carried out; information about visits to the website, including traffic data, geographic location data, system login identification data and other communication data.

7.5. The management has the right to pass information about users, including personal data and betting history, to law enforcement and other authorised bodies, in particular the police, for the purpose of investigating fraud, money laundering and other offences.

7.6. The management takes all reasonable measures provided for by law to ensure the secure storage of users' personal information and personal data. At the same time, the management cannot guarantee absolute security of any information transmitted over the internet.

8. GENERAL RULES FOR PARTICIPATION IN GAMBLING

8.1. Before starting a game, the user must carefully read the rules of that specific game. Each game may have its own unique set of conditions, limits and functional features defined by the software supplier.

8.2. All game outcomes are generated exclusively by the software or by random number generators (RNG). Any interference with the operation of games, use of third-party software, scripts or bots, and exploitation of vulnerabilities or technical errors to gain an unfair advantage is strictly prohibited.

8.3. Participation in games is carried out exclusively using the user's own funds available on their internal balance. Participation in gambling on credit or by instalment is strictly not permitted.